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  /   Terms & Conditions

Terms & Conditions

ORDER & PAYMENT

  • You may cancel your order anytime before the order is processed.
  • We accept Cash on Delivery *Karachi Only and bank transfers.
  • We charge full amount upfront for orders above a specified amount. Paying a single payment upfront helps us to keep our administration costs low, allowing us to continue offering our customers the best prices.
  • Kindly make the payment through Bank Transfer into our account, WhatsApp us a receipt of the payment on +92 (0)3218282262, so we can confirm your order.

SHIPPING & RETURN

  • Please note that due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
  • All our products are exquisitely handmade. It is therefore quite difficult if not impossible to make identical items. Even though we have the most attentive artisans and every effort is made to create only the best, those natural blemishes are what make each piece of a handmade product charming and unique.
  • Exchange or refund is applicable on products with manufacturing defects.
  • Shipping and handling costs are non-refundable.
  • Product must be inspected by customer at the time of delivery for any damages or defects and must be communicated to our customer service within 2 hours of delivery.
  • Please allow 4 to 6 days lead time for delivery of products.